Responsibilities Of Facilities Manager Information Technology Essay

Responsibilities Of Facilities Manager Information Technology Essay We are explaining in this project about facilities manager and the relationship between business needs and space planning. We are also discussed in these assignments about health and safety and environment issues which impact on role as facilities manager. In this assignment we are included ethics which play an important part in the management of facilities. Facilities management:- Facilities management is an interdisciplinary field to the co-ordination of space, infrastructure, people, organization often associated with business services functions such as office, arenas, schools, shopping complex, hospitals, hotels etc. Facilities management facilities the business on a much wider ranges of activities than business services. Facilities management is one of the fastest growing professions in the UK. According to the international facility management association, facility management is: A profession that encompasses multiple disciplines to ensure functionally of the built environment by integrating people, place, processes and technology. Facilities management is a vital strategic discipline because it translates the high level, strategic change required by senior decision makers into day-to -day reality for people in their work living space. Facilities manager:- Facilities managers are responsible for many of the buildings and services which support businesses and other types of organization. Facilities manager are employed in all sectors and industries and diversity of the work may be reflected in different job titles such as operators, estates, technical services, and asset or property manager. Role as the facilities manager:- Facilities managers are responsible for the management of services and processes that support the core business of an organization. Duties vary with the nature of the organization, but facilities managers generally focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. This is a wide field with a diverse range of responsibilities, which are dependent on the structure and size of the organization. Facilities managers are involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises. Facilities manager responsibilities include:- Procurement and contract management Building and grounds maintenance Cleaning Health and safety Security Utilities and communications infrastructure Space management Responsibilities for facilities managers often cover several departments, as well as central services that link to all the terms in the organization. According to the Bureau of labour statistics: occupational outlook handbook, 2010, the facility manager plans, designs and manages building, ground, equipment and supplies. The facility manager acts as the liaison between the building occupants and the organization, contractors and regulators. Facilities manager work at a large organization or a small firm. In addition to maintenance, facilities manager also manages space allocation, security and safety. Ensuring business activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care. Planning, developing and implementing a strategy for human resource management and development, including health and safety training and development of a safety culture within business. Ensuring that there are proper assessments of risks to health and safety and implementation of measures and arrangements identified as necessary from the assessments. Providing training on emergency procedures, first aid facilities, safety signs, relevant protective clothing and equipment and incident reporting the relevant authorities. Preventing and taking precautions against staff exposure to hazardous substances and danger from flammable, explosive, electrical, noise, radiation and manual handling risks. Recruiting and selecting health and safety direct- reporting staff. As a director, they will have legal accountability and responsibility on behalf of the business to ensure health and safety policies, procedures and systems are followed correctly. Relationship between businesses needs and space planning:- Space planning is the professional discipline that incorporates the planning and management of workforce features in many business operations as diverse as product manufacturing, process engineering, retailing and warehousing. The facilities manager can embark upon the process of addressing the workspace needs of the business in the full realization that space planning is much more than simply interior decoration and the supply of furniture. It is the conscious planning and design of the work environment to facilitate the delivery of products and services. Constraints problems:- Some typical problems that can occur at work include:- Time constraints:- Conflicting deadlines Resource problems Time constraints: one of the most common problems in all organizations is lack of time and too much to do. This is time management skills such as work planning and prioritisation are so vital in order to get the most out of time. We should apply time management skills to our work every day in order to complete for any time constraints. Conflicting deadlines:- Another problem that are very likely to experience at work is conflicting deadlines, when two or more colleagues need to complete work for them at the same time. As we seen, these types of problems are best resolved by negotiation between all the parties concerned. Sometimes, colleagues will happily agree to their work taking second place to another deadline once they see that it is more important than theirs or has drastic consequences for the business if it is not met. Resource problems:- Resource problems arise when two or more colleagues need the use of resources such as meeting rooms, laptops or projectors at the same time and there are not enough of these resources for everyone to have their own. This type of problem can be quite easily remedied by using a booking system, maintained by member of the administrative team. For example, they would keep a booking diary for each of the resources and staff would be required to book these resources ahead of time to secure their use. This type of system is a good solution to most resourcing problems because it places the allocation of the resources under the responsibility of an unbiased third party, who will deal with any conflicting needs in an objective and business focused manner. The constraints and problems face in room allocation:- Room Suitability and equipments also other problem because time is waste in finding availability of equipments for room which suit the need of a course will appear and disturb the learning process. Problems also affected the quality of students in college not only affected learning process. Space allocation as a process of allocating rooms or areas of space for specific functionality. Space allocation in higher education environments such as academic office, teaching and learning space, staff allocation, financial and budgeting, etc. Resource allocation models relate the inputs of the educational process to the resources required. ). In higher education environment, facilities play a major part especially on teaching and learning process. There by, a good management of the resources has to be established and focusing to the students. Mainly teaching and learning space allocation is a common problems found in colleges. Strength of college student increase, programme and departments in the college are the factors create to the problem. The health and safety and environment issues which impact on role as facilities manager:- Health and safety:- Health, safety and security procedures need to be followed in order to prevent unauthorised access to the building. The event organizations must be aware of the emergency procedures that are used by the site where the events are being held. They will need to talk to the facilities manager to find out what happens in an emergency, where the nearest fire exits are and what kind of sound indicates that there is an emergency. Under the health and safety at work Act 1974, it is the organisers responsibility to ensure that their employees are looked after. The facilities manager has a duty of care to any other people who might be attending the event. Many different aspects need to be considered, including arrangements for the first aid, insurance and food hygiene. Security and confidentiality:- The key purpose of the security is to protect the buildings, employees, equipment and information. Security relates not only to the physical security of the building and its contents, but also to the intellectual property of the organization. Intellectual property consists of all the organizations ideas, original products and services and the brand name of the business, as well as any other copyright material that it owns. There must be organizational security procedures in place to protect these things. The procedures also need to be monitored and overseen by employees within the organization, and any security alters or breaches must be treated with urgency. Confidentiality means that means the protection of certain sanative information so that it is only seen by those authorised to do so. Maintenance:- Many accidents at work are caused by faulty or poorly maintained work equipment. Employers have a duty to ensure equipment is maintained and in good working conditions. They must make sure that maintenance logs are kept up to date showing when machinery and equipment was last serviced and inspected. Total quality management This methods looks at the quality and performance of the products produced; it is not just looking at the overall quality of the institute services instead looking at involving all the employees at all stages and levels of the production process to add quality to the services so that at the end it meets the customer satisfaction or demand. Total quality management looks at the overall quality measures which used by a factory including managing quality design and development, quality control and maintains quality improvement and quality assurance. Risk assessment:- The main aim of the regulations is to reduce harm by requiring the assessment of all potential risks and the creation of action plans for emergencies. Employers must complete and review risk assessments at set times and make modifications to safety standards if there are any significant changes in working practices or equipment. These risk assessments must form part of a systematic safety record. A risk assessment should: Identify hazards in the workplace Identify those workers who might be harmed and how Evaluate the seriousness of the risk of harm from identified hazards Record the significant findings in a record that can be stored and used again A good risk assessment of the workplace should identify these hazards, assess who is at risk from them and identify control measures that can be put in place to reduce risk. Ethics:- An organization works to achieve corporate aims. Operational activities refer to anything a business does in order to achieve its aims. Ethical behaviour within a particular business is different from an ethical business. An ethical business sets out from the beginning to work ethically and ethics form a part of its strategic aims. Ethics deals with inner values which are a part of corporate culture and shapes decisions concerning social responsibility with esteem to the outside environments. An ethical matter is present in a state when the performance of a person or organization may damage or benefit others. Thomas M. Jones, ethical decision making by individuals in Organizations: an issue-contingent model, academy of management review 16(1991), 366-395.The formal definition social responsibility is managements obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the Organization. (Eugene W.Szwajkowski, (1986); and Keith Davis, William C. Frederick, and Robert L.Blostrom, (1979). Importance of ethics:- Satisfying essential human needs: honesty, fair and ethical are one basic human needs. Each workers wish to be such himself and to work for a company that is fair and ethical in its practices. Creating honesty: a company that is understood to be driven by moral values is respect in the society even by those who may have no information about the working and the businesses or an organization. Good leadership skills: in the organization driven by values is respected by its workers. They are ordinary thread which brings the workers and the decision makers on a common stage. This goes an extended way in aligning behaviours within the organization towards achievement of one common objective or mission. Improve in the decision building: decisions are determined by values. For example an organization that does not value competition will be fierce in its operations aiming to clean out its rival and set up a monopoly in the market. Secure the society: ethics succeeds law in protection the society. The law equipment is often found acting as a silent observer, not capable to safe the society and the atmosphere. Technology, for example is rising at such a quick pace that by the time law comes up with an instruction we have a newer technology with new fear replacing the older one. Lawyers and public interest litigations may not assist a great deal but ethics can. Ethics always tries to make a sense of good and bad in the when the laws organizations and fails. Ethics can stop company from harming the society or atmosphere. Corporate social responsibility:- CSR as the voluntary actions that business can take over and above compliance with minimum legal requirements, to address both its own competitive interests and the interests of wider society. Corporate social responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large. Conclusion:- All organizations work in different ways and have different systems and procedures which they expect their staff to carry out in the course of their day to day duties. The operation of administration procedures is important since the organizations activities must be coordinated and planned. If inadequate administration procedures are in operation, the organization may suffer from a lack of efficiency and effectiveness since it does not have access to all relevant information. Administration procedures obviously play a vital role. They are the means by which the organization is able to operate as a whole. Any organization can have good ideas and well motivated employees, but without procedures to ensure that functions are carried out, these may be unsuccessful.

Diabetic Clinic For Ethnic Minority Health And Social Care Essay

This papers sets out the Isleworth wellness Centre for cultural minority nurse led diabetic clinic an ambitious docket for transmutation within the diabetic community wellness and present the most informed information and engineering system that will offer them choice service and authorise the manner of intervention, direction and diagnostic of Diabetes in the London borough of Hounslow. Harmonizing to intervention record of outpatient in Edward junior, Isleworth wellness Centre[ I ]indicates that 2.3 % ( www.gpcontract.co.uk ) of its current patients are diabetics. It ‘s on this respect that the undertaking was based to put apace with of all time demanding challenges of its patient ‘s multi-ethnic and multiracial human ecology of the British populace in partnership with Hounslow primary attention trust and the NHS to prolong and accomplish wellness for all challenges in the[ two ]twenty-first century. ( Hounslow primary attention trust ) In order to accomplish these challenges, the pattern come up with a program to spread out its current service of beside offering general patterns, besides offers specialist signifier of diabetic clinic that will cut down in its current signifier of extremely dependent onto infirmary referrals and long waiting line of exigency and accident Centres to acquire a speedy aid by the patients. The recent partnership formation by Isleworth wellness Centre with five other hot spot countries GPs of extremely vulnerable diabetes inhabited parts of Hounslow borough will do the Centre the most alone in its approached in ego readiness in undertaking this undetected threat within the society ‘s wellness and enrich this groups and all other suffers with chance to acquire information online, advice and aid required that will do them self pull off their diabetic state of affairs under control. The South Asiatic people of Indian beginning feel that they have been neglected and left out with small aid and that make them the disregarded category of people that live in countries societal deprived with no much societal comfortss and diversion Centre and less enriched public outdoor activities. The undertaking intends to counter these redresss in order to promote patient ‘s self instruction and direction system and set mechanism in topographic point to debar the degree of endemic of diabetes in the borough with a position of preparation, upgrading and heightening the service available over the intended services which will run into the needed marks and run into the people outlooks and aspirations with all the self-respect it deserves from our portion and that of our extremely qualified proficient adviser that will assist us accomplish this aspiration. The local population of[ three ]Hounslow borough is going older age and ethnically diverse with higher proportion of being black minority cultural ( BME ) group. There is demand of complexness of healthcare demand within the population and the pressing demand for better wellness attention service as the prevalence of Diabetic and high blood pressure is one that is of all time increasing in the recent old ages. ( Hounslow PCT ) 3.1 Project Title: Specialist nurse led Diabetic clinic in London borough of Hounslow Primary Care Trust ( PCT ) for Cultural minority at Isleworth Health Centre.3.3 BackgroundThe Isleworth Health Centre pattern support director has the aspiration us plan to incorporate four independently running patterns into one umbrella groups of GP who are presently called green creek wellness Centre. As the consequence of that amalgamation success, the pattern directors and the executive managers have besides thought of thought to spread out one of the chief patterns Centres, which is the Centre core operational countries for the four others to incorporate a specializer nurse led intervention for diabetic patient of Cultural minority who are extremely diagnosed group of people with diabetes. They have thought of dead set fount and three other countries where the freshly constituted group each wanted their single thoughts considered has triggered the pattern proprietors to bespeak our input in, transporting out a feasibleness surveies and countries assessment to give a determination support and suitableness of the locale and location within the range of the broad patients and local communities.4.1 IntroductionDiagnostic of diabetic disease can be of a major impact if non dictated before plenty to salvage life and the wretchedness of its complications including amputations and going for good disable.Sign and Symptoms of diabetesFrequent micturition particularly at dark Excessive thirst and dry lips Excessive hungriness Weight loss Blurred vision Fatigue Confused thought Recuring infections Slow healing of lesion[ four ]( Robert H. Phillips )4.2 PurposesWe need to increase consciousness of the hazards of been diabetic without cognizing yourself To give them a walk in clinic of their ain and build their capacity and assurance to portion each other ‘s experiences, tips and fast ones that made some to get the better of the disease more than the others. To advance s consciousness of the symptom in order to enable those who are non cognizant of their predicament of been diabetic could seek immediate medical attending. Making consciousness and publicity of healthy life styles by giving them the counsel on the best manner to self manage and avoid farther complicating of their life. Better on what methods could be used to circulate information in order to authorise patients and their households.4.3 ObjectiveThe aims of the undertaking was To acquire speedy and mensurable measure of people to be seen as their life improving and understand the complexness of the disease and familiarize themselves easy. To better self-management attention system among the people with diabetes and better entree to incorporate diabetes care services. To convey about sweeping in lifestyle alterations of this peculiar groups in modifying their wont of dieting and eating without impacting their cultural value and belief. To give them a engineering that they can utilize at their ain clip and infinite to acquire advice, latest intelligence on research about diabetes and newer medical specialties available to them on their finger tips. The diabetic clinic is puting self internal mark for patient attention and intervention of up to 30 a twenty-four hours where a sum of 7,800 patients diagnosed and cared for in the new clinic proposed in six months period. Supporting people with diabetes by giving them the best therapy available in the market by Management and control of blood glucose degrees. To cut down the Numberss of diabetic patients by bettering and advice the measure and the methods of avoiding the root causes, which is been obesity, fortune of exercising and feeding of excessively much sugary greasy and drug addict nutrient. In malice of the great paces that have been made in the intervention of diabetes in recent old ages, many patients do non accomplish optimum results and still experienced lay waste toing complication that consequence in a reduced quality of their life and such ruinous phenomenon could be avoided at every cost The wellness attention suppliers besides struggle to give the recommended degree of Nutritional information as of import stairss of effectual direction of diabetes and to protect those at hazard.5.1 Project range and demandsThe system to be developed is meant for Diabetic patients and other stakeholders to position and portion the resource. They can register online, book an assignments and acquire advice information linked to YouTube like picture advice and what other patient feel and state about the disease. They should besides login and question some of the pressing issue by station some inquiry online and acquire answer every bit shortly as it is applicable to the staff. Due to complexness of the disease it ‘s non possible at this phase to state how many users are meant to user it but it should suit as many people as it can defy.5.2 PremisesThe Centre has already some grade of installations that can be utilised for the intent of handling, reding and caring for the patients. There is one audience room available to the clinic and portion of the response to suit the new receptionist of diabetic clinic. There is besides adequate infinite to suit the GP outpatients and the diabetic patients to sit and interchange each other ‘s position in relaxed and friendly environments.5.3 Project JustificationHarmonizing to[ V ]Dr Rashmi Kaushal, adviser Endocrinologist who is specializer in diabetes at the West Middlesex Hospital estimates that 1 in 5 of the local people of Hounslow borough may be enduring from diabetes. This means that every bit many as 20 % of the population are most likely have some signifier of diabetes. In UK entirely there are over 2.4 million people harmonizing to the diabetes UK. ( NHS trust ) The research besides province that about 750,000 have the status of diabetes but do non cognize themselves and harmonizing to Hounslow primary attention trust at that place up to 10,000 people, are diabetes and farther 5,000 remain undiagnosed from the disease. ( NHS trust ) Hounslow is the largest place to Asian of Indian beginning and histories for 24.7 % of the population harmonizing to national norm of 4.6 % in UK. ( NHS trust ) joint reappraisal by the Diabetes UK and South Asian Health Foundation conclude that the south Asian who live in UK is about up to six times more likely to hold type 2 diabetes than the white European population and by 2025 diabetes prevalence predicted to be 47 % , will hold a greater impact to this group, if non averted at present phase where the warning is earlier adequate for us to move to avoid such contingencies ‘ . ( Diabetes org.Uk ) The undertaking will besides turn to those who could non make the service by puting an on-line web service that will convey to the bow most urgent issue of diabetic symptom so that the patients will do self opinion conditions to corroborate with a physician or non. The production of high criterion service to diabetic patients would be a really ambitious issue to undertake. Other grounds is for the diabetic community to hold an entree to free information on a web site, an online physicians advice and an online look intoing their current position whether one is enduring or non is rather ambitious undertaking to bring forth within the lifetime of this undertaking. The GPs will besides salvage some clip and money to better other general patients without the diabetic patients in attending of their services. Presently there are three staggering Centres in Hounslow borough those traffics with diabetic patients, which is run and managed by the diabetic charitable administration in Hounslow. Beside the three Centres that are making simple screen and referrals system. Newly proposed undertaking will further cut down force per unit area from the Centres by taking on board more of their patients in the waiting list. The Asian and the minority communities are the highest suffers of this slayer disease. As consequence many people in UK are deceasing at an earlier age due to type two diabetic complications. This has a batch of impact on the local communities and the NHS who should hold used its budget to be allocated to other signifier diseases intervention beside the diabetes.Hazard factored groups in UKThe most vulnerable and diabetes prone communities are people of South Asian, African, African- Caribbean, Polynesian, Middle eastern and American Indian decent are the most people who are at hazard of type 2 diabetes compared with the white population. They are vulnerable due to their household history, inactive, corpulent and conditions that triggers non merely type1, but besides type 2 diabetes which is known for undetected complication within those who have non seek treated earlier adequate. ( www.patient.co.uk/doctor/Diabetes )The Diabetic prevalence in Hounslow Borough in comparing to other m ajor diseasesTable 2Prevalence of chronic Disease in London Borough of Hounslow 2005Local countries commissionDiabetessACHDAHigh blood pressureAAsthmaAAfigureratefigureratefigureratefigurerateChiswick 1,0052.00 %804 1.60 % 3,510 7.10 % 1,806 3.70 % Isleworth & A ; Brentford 11322.80 %846 2.10 % 3668 9.10 % 1913 4.80 % Central Hounslow 30834.80 %1972 3.10 % 7867 12.20 % 3190 5.00 % Heston & A ; Cranford 18304.60 %1076 2.70 % 4061 10.20 % 1836 4.60 % west countries 21503.80 %1408 2.50 % 6118 10.70 % 2759 4.80 % Hounslow PCT 9,2003.70 %6,106 2.40 % 25,224 10.00 % 11,504 4.60 % Beginning: Hounslow percentage ( choice direction and analysis system. Blue is the lowest rate and ruddy is the highest rate ) ( hypertext transfer protocol: //www.hounslow.gov.uk/part_2 )6.1 Research studyThe undertaking research was conducted by a signifier of email contacts, by calling some of the stakeholders, the pattern through appoints and one to one interviews. Other on-line research was besides conducted through the university larning resource Centre and by go toing the faculties talks and workshops to derive more theoretical and practical facet of the undertaking viability, feasibleness survey and other signifier of executions.7.2 Undertaking Organisations and StakeholdersDR Edward JuniorPractice Executive DirectorDR Mohammad Rashidy Md MRCPDR Sowmya SreeharanBSc MRCP MRCPDr Pamela RaiMB CHBDr Asif MalikMRCGP MRCPNew Specialist NursePractice Manager:Michele LooslyNurse: Shirley SingingLead Receptionist:Christine PalmerNurse: Edle maskellReceptionist:Adelaide JohnsonReceptio nist:Kayleigh HarveyThe hierarchy above shows the Doctors and staff of the Isleworth wellness Centre who will be responsible of the patient ‘s interventions and undertaking long clip sustainability and success. The undertaking administration squad will be lead by the undertaking co-ordinator Cam faculty leader Mike forest, undertaking director is Dr Janet Cole Cam supervisor and undertaking Field leader is Mr Adan Ahmed Cam pupil.Stakeholders to this clinicThe GP practician Dr Edward junior The Hounslow Primary attention trust The Diabetic patients in Hounslow countries The Specialist nurse Mr Mohamed Osman Other Staff of Isleworth wellness Centre where the clinic is based The authorities Local council The Middlesex University Hospital The local Pharmacy Local stores, household members, friends and relations of the diabetic patients.7.3 Academic aimsThe academic aim is to acquire penetration of the undertaking direction and execution cognition as a hereafter undertaking director. The procedure of analyzing, planing and implementing of this undertaking will enable me as 3rd twelvemonth pupil, the ability to construction and develop project specification of the concern demands and demands of the client aim by accomplishing ends like, Ability to use undertaking aim Ability to analysis, design and construe informations as per the undertaking demand and specification The ability to understand the impact of the success and failure of the undertaking execution in existent life. Ability to run into coveted demands and restraints such as the undertaking execution in relation to, political, economic societal, technological, environmental, legal and ethical deduction that it may hold to the implementing squad and the undertaking lifetime and to that of the benefiting clients and patients at big.8.1 Client aimsThe current construction of the pattern does non suit much of diabetic patients as there were less resources and less trained work force to manage the state of affairs. The clients to accomplish the aspiration of its of all time spread outing demand for service bringing by the wider Hounslow population and the social-demographical alteration across Europe due human mass supplanting in seeking for green grazing land has forced the desire for enlargement and convey on board some signifier of specializer intervention for diabetic community in Isleworth Health Centre through the support of Hounslow primary attention trust..8.2 Personal aimsMy personal aim about the undertaking is to derive farther accomplishments to foreground in footings of undertaking research, undertaking direction, planning and executions as a hereafter undertaking director. To travel and make research in a new countries of medical field without holding a background of medical survey is a large challenge for me and to convey to the visible radiation the importance of the topic affairs for the public good. To stretch my ability in understand the complexness of the underlay facts that has non been brought to the bow for the improvement of this socially deprived group in footings of their diabetic prevalence within the cultural minorities in Hounslow primary attention trust. To believe further into complex and more critical issue in footings of peoples wellness and do research on them without have a medical grade, as an informatician is an accomplishment I am taking to develop farther so what this undertaking could offer to its clients in footings of reconstructing hope and success within their day-to-day life.8.3 Project ApproachAcademic aims The academic aim of the undertaking is to prosecute with the demands of the local community and pattern within the boundary of fit period to accomplish a certain standardized signifier of battle and present undertaking that will be good to the local society and to sharpen my academic making to that degree of undertaking adviser. The undertaking will expose a idea of a 3rd twelvemonth pupil thesis to turn out the degree of apprehension, the counsel accorded to the me in order to turn out that apprehension, certain criterion and process has to be follow and present the undertaking on that line of survey like prince2, DSDM Agile and XP procedure of package development and undertaking direction. What has been taught at the university has to be put into pattern and do it a world in order to profit the said community and highlight their immediate job and how best signifier of action can be developed from my accomplishments.8.4 Work Breakdown Structure ( WBS ) Activity programCalendar monthActivitiesMilestonesDate deliverables29 September Project feasibleness survey Meeting clients 17 November 2009 7 October Interviews with clients Interviewing client same 14 October Planing analysis study Meeting undertaking squad same 18 October PID progress degree coverage Desktop researching sameProduct Breakdown Structure ( PBS ) – Prince 2Documents & A ; merchandisesDeliverablesday of the monthsPelvic inflammatory disease First client meeting Interviews of staff and clients Feasibility survey Project team board meeting PID progress degree coverage Submission of Biding undertaking 29/9/2009 5/10/2009 16/10/2009 19/10/2009 12/11/2009 19/11/2009 Analysis Case survey of the undertaking Software usage analysis Earlier user instance diagram Design Earlier paradigm design Uml and database User instance Class diagram ERD diagram Sequence diagram Execution Execution model Agile procedure DSDM Prince 2 Testing Black box proving EVALUATING Quality Assurance Impact analysis9.1 Project BudgetItemDescriptionCostInitials Budget allocatedGrant from Diabetes UK, Hounslow PCT & A ; GP?10,000Nurse Training disbursalsSpecialist fee upfront and allowances?2,750Consultant feeCoding, proving and execution of package?750Staff engagingReceptionist and excess per clip nurse?2,500operating expensesRents, measures and others?1,500Equipments and toolTherapies, beds, Glucometer and drug?1,500Software and HardwareWeb development and other signifiers of tool?1,000Entire10,0009.2 SWOT & A ; PESTLE factors to see:FactorCould include:Swot analysis & A ;PoliticalThe authorities may present new system to do the populace to pay for their ain medicine. The populace may defy the new undertaking through tribunal action to exclude Cultural minorities given any penchant over the autochthonal people. If BNP won the election of following, they plan to take all none autochthonal people from Britain and this will do the undertaking relevant and useless Internal: The clinic has four other spouses where patients can be seen and treated at that place. The GP has other funders like Diabetes UK and many none governmental organic structures support. External: the rivals may besides dispute their competencies of Nurse led diabetic clinic They may open similar service and private patients intervention cut down their figure of patients hence cut down supportEconomicThe current economical clime of recession may do the NHS to prostration and hence undertaking fails as it depends on NHS for fund. New and inexpensive signifier of therapy development may render the clinic irrelevant. Internal: may non be feasible to run Cost of running is really high against the income from the givers like NHS External: the authorities alteration of program to provide for the cost of intervention The therapies monetary value hiking and patient could non afford to pay for itSocialThe Ethnic minority may non come out and seek intervention for fright of reprisal while others may non even both to seek intervention Making the GP to abandon the undertaking earlier at proving and rating period. Internal: the patient may became shy from male Nurse handling them due to their cultural barriers The patient may still hold troubles go toing the clinic to avoid going with coach, alternatively travel to their local GP External: the GP has no socializing installations like eating house where they could come and eat and imbibe and avoid all together Patients find boring to go to and from the clinic and avoid perturbations.TechnologicalThe find of new medical specialty by research workers for Diabetic patients may turn the undertaking irrelevant in its entireness and ends lifetime of the undertaking. Internal: utilizing on-line system may be excessively complex for staff and avoid looking at on-line engagement, doing patients frustrated The staff became excessively busy to read and answer electronic mails and make unneeded holds for the patients External: Most of the patients due to endorse land may non read and compose doing system relevant for usage. Due to habit of merely booking assignment through phoning of the GP, patient may non even use system often.EthicalEthically many Indians celebrate Diwali with really sweet nutrient and hence taking the advice of the specializer nurse for altering their wellness life style of eating healthy nutrient agencies giving up of their cultural belief. This may damage the credibleness of the nurse, in reding the them to cut down or halt all together any inordinate sugary nutrient, without exasperating them. Internal: stating the patient halt eating sweet nutrient may damage the relationship as it ‘s their cultural belief to eat sweet nutrient on Diwali twenty-four hours. Cultural barrier may render the service un of import to patients External: the preparation of staff and registry with GMC and NHSLegalHealth and safety has to be adhered to at all clip and former informations in the system should be destroyed and deleted from the system. Internal: cheque and develop the staff of the legal deductions of running merely cultural minority clinic. Complains like racial maltreatment claim against the clinic will be unsafe External: all staff should be registered with the concerned organic structures of professional making to fulfill the criterion of intervention offered.EnvironmentalWrongly utilizing their therapies like needle to pierce the finger may be thrown manner in the street and do environmentally risky for others. Internal: the usage of therapy preparation and disposal method should underscore . Patient may through it anyplace, this may ensue clinic to be fined by the council garbage section External: patients ignorance of disposal of waste stuffs may be accused of environmentally unfriendly The council could salvage a tribunal order for that ground as risky11.1 Investigation techniquesThe fact-finding techniques used this undertaking is based on field appraisal, interviews, run intoing the GP staff and the stakeholders, presentation of the demand of the undertaking and11.2 InterviewingThe complete portion one and portion two of the suitableness and convenience of the undertaking and the GP from the point of the pattern director, patient and adviser position will be included in the concluding undertaking as portion two will be conducted subsequently January to supervise advancement and all inclusions of all the concerned parties.11.3 Feasibility survey techniquesThe feasibleness survey techniques used was by carry oning interviews with patients and the proactive directors and executive managers, directing out questionnaires to the concerned parties like the Hounslow PCT, Middlesex Hospital and the local communities that will impact as consequence of this undertaking or b e a donees on the hereafters of this undertaking. A brief study was besides conducted by the undertaking adviser before many any decision to transport out the undertaking initial paperss to be presented to the clients who in this instance is my personal coach Dr Janet Cole and Mike Woodland as the executive undertaking co-ordinator in order for the undertaking to be approved and accepted as standardized binding application for the undertaking project and its viability to the concern demand and the donees and other stakeholders like external testers has to be put into consideration.11.4 TechniquesThe techniques that will be used are the web development linguistic communication like hypertext markup language, xml and PHP and Dreamweaver package for the web developments and MYSQL and Apaches as the database and waiter severally. There new readymade engineering of web development presently used in E-commerce faculty that has ready waiter and some basic input that does non necessitate to construct from abrasions at this twenty-four hours and age of engineering there will be no more utilizing of hypertext markup language and edifice web site with database from the abrasion any more. Two of this illustrations are shopify and magento amalgamation with Xampp package which is a free beginning. The undertaking direction and development manner used are Prince 2 UML and Agile. Other methods to be included are Swot analysis, Pestle, Rich image, and user instances requirement catalogue interviews and HCI11.5 Functional and non-functionalThis will done subsequently on the concluding stage of the undertaking, at this clip is non a precedence but, subsequently on as the undertaking advancement to its concluding execution and rating so this will became an of import portion of the procedure and will be to the full included on the finals study.12.1 Description of the current systemThe present system in topographic point is a rather boring one where 1 has to name for an assignment in order to see even their local GP. The patient so is been referred to hospital depending to the state of affairs and status of the patient. Then the infirmary will book an assignment for him or her to see a specializer in minimal period of six to thirteen hebdomads clip. Soon the diabetic patients queue in the same line with any other patients waiting to be attended to and this make the affair really complex for them when the patient glucose is flat is really high and that needed immediate attending and that you can non leap the queuing system and the patients can non shout to explicate to every that he or she is in a really awkward state of affairs and needed aid. The GP is presently holding merely one telephone line and when the one line is engaged than you have to wait for a long clip to speak to human and this made affair farther really complex to cover with in a day-to-day footing of the operation of the GP and forced patients travel to Emergency & A ; Accident unit of the Middlesex Hospital to acquire assist if their ain GP could non be contacted12.2 Design – possibilitiesThe design of the undertaking will follow Agile package system analysis and proving method to implement the undertaking as it ‘s easy to manage and follow up with upfront bringing and of PID, paradigm presentation and posting presentation followed by concluding study. As you design and review with traveling to a later revisable phases. Agile manner undertaking development life rhythm will be used. The undertaking will besides follow the Prince 2 direction and control manner of undertaking development lifecycle DSDM12.3 Proposal of alternate solutions recommendationsTo develop a web page that has all the nexus from Nurse to specialist Doctor to assist patient seek ego intervention with the support of available information and support provided by this site in a user friendly mode. The site should hold a full entree database that will separate the diabetic patient entered information from assortment of disease symptoms that will cut down the premise that the patient is non a diabetic but has related diseases. The queuing and calling the pattern to see a physician should discontinue forthwith as all the primary beginning of concerned is addressed at the web page where all the needed information and intervention is available at this site 24/7 and needed no physician to explicate the facts. The current Glucometer should be improved to read around seven major disease than its current province of merely ready digital numeral Numberss runing from 0-100 without lucubrating what precisely it is approximately and alternatively advice patient to seek immediate attending of a physician if his last known reading degree has exceeded the 24 hours reading in the memory. The Glucometer should besides provide for those who have blurred vision and added some characteristics that is of helpful to deaf and blind to assist understand their reading alternatively of seeking aid every clip.12.4 TimescalesThe undertaking will take to implement between six to seven month depending on the blessing of the interest holders and the undertaking direction squad. Presently the pattern could non do determination as to where it should establish the pattern of specialise diabetic clinic as there were new amalgamation of patterns that are scattered in five different but strategically place place and this consequence the urgency and desire for the input of a undertaking adviser to assist decide the undertaking location and justification while utilizing other patterns as back up Centres to run the undertaking efficaciously.DocumentsSTART DATEEnd DatePelvic inflammatory disease 05/10/2009 16/11/2009 Analysis 16/11/2009 18/12/2009 Design 18/12/2009 18/01/2010 Execution 18/01/2010 04/02/2010 Testing 04/02/2010 04/03/2010 EVALUATING 08/03/2009 05/05/201013.1 Gantt chartPlease look into the Gantt in the Appendix A on page 1713.2 RISK ANALYSIS TABLESNameEventuality programExtenuationBadnessInternalExternalProbabilityMeeting the mark Time constrains Patient acceptableness about Nurse handling them as specializer medium yes yes 65 % Nurse reluctant to take occupation Give nurse some clip off to develop Make certain other GP nurse do n't do confusion for the patient high yes yes 50 % Fiscal constrains due to recession Negotiate with stakeholders Fund may be reduced treating patients high yes yes Other rivals ‘ Private GPs may set about the occupation Patient may wish the service offered for wage but quality medium yes 50 % The monetary value of therapies may be expensive Reduce monetary value and even give free New Glucometer may be expensive for NHS to buy medium yes 55 % Technology Development of new appliances New Glucometer that can state when take therapy to patients is the market high yes 35 % New find of medical specialty Follow up and see All patient may travel for new therapy and leave the clinic medium yes 80 % Unanticipated failures Its unpredictable and unanticipated Any issue unpredictable should be all cheques and fixed as it go high both both 70 % Government alteration of policy May do intervention money for all Those who could non afford should be seek aid from charities medium both both 50 %14.1 Internal factors project hazardRanksNameDurationImpactBudgetInternal HazardExternal Hazard1 Meeting the marks 6 months medium medium both both 2 The figure of people overwhelm the GP Long term high high both both 3 Unanticipated failures immediate medium low Both both The undertaking has several hazard attached to, like the viability in long clip puting in it, where if a new medical specialty is discovered to handle the diabetic patients and drug becomes available at the high street counters than the undertaking lifetime will came to an terminal. The scientist discover cistron that is attached to human variety meats that can be treated with certain simple beltway operations and the diabetic patient get cured by this simple mechanism than the undertaking viability will besides be affected in a long clip venture earnestly. The current economical state of affairs of the state acquire worsens and that NHS became belly-up than the lifetime of this undertaking will decidedly came to an terminal.14.2 ControlThe method used to command the undertaking will establish on the Prince2 and nimble manner of direction where the undertaking feasibleness survey will be delivered and followed by the first stage of the paradigm design presentation and followed by the posting presentation to the clients and the concluding bringing of the whole procedure of the undertaking execution and rating in finishing the procedure by updating hazard log and papers readying good in progress for concluding bringing of the undertaking in guaranting smooth return over by the client.14.3 Project Report Weightings Marks.ItemsMarks weightEntire MarkssAnalysis25 %120Design45 %Execution25 %Evaluation25 %14.3 DecisionThe undertaking is non that complex and large plenty to make some kind of confusion to implement. The range of the research is excessively boring and complex as I have to research through 1000 of papers of information to analysis in order to come up with filtered informations that is precise, easy to understand and readable adequate to do the determination shapers to move and do decisive opinion for the undertaking to travel caput as agenda in this undertaking initial papers. I have try really venue to do it clear and associate the resource if farther elucidation are required with easy and flow of information both from the beginning and the demand to convey them on board to this papers as manner of legalizing the importance of the service bringing to this extremely vulnerable group of people to type 1 and 2 diabetes to accomplish the line of life of their life clip.14.1 Appendix Angstrom14.2 Appendix BHandiness of resourceNumber of sites has really utile resource of information for both the staff and the patients. The staff of the clinic can entree database of the quality result model administration that sporadically roll uping informations from GPs across UK and analysis to update the prevalence and diagnostic and other signifier of betterments done or received by the patients. Diabetess UK, patients, UK NHS and Hounslow percentage are few of the sites that carry rather good advice for both patients and staffs Access cyberspace web sites for advice, on-line information of diabetes, interventions available, statistical figures, cognition on diabetes related wellness jobs, petition for a free Glucometer and replacing therapies available every bit good as drugs available on prescription. Electronic mails can be sent in add-on to posting short message on the web site in order to achieve a speedy response from the clinic and other staff that are working in concurrence with the specializer nurse. Telephone conversations can besides be arranged to acquire responses. This may be ideal for those who are busy and can non give a speedy response by missive or electronic mail. Questionnaires can be placed in surgeries, dental patterns, and pharmaceuticss to obtain diabetics patients sentiments. Consequences from questionnaires obtained from pharmaceuticss can be retrieved from Hounslow PCT to see what services need bettering and what services are missing. Posters, cusps, media coverage, exposure of diabetes related diseases to do tobacco users cognizant of the wellness hazards.QualityUse latest information from the cyberspace ( e.g. NHS, Cancer Research UK, Net Doctor, ASF, Diabete.org, the database of quality result model ( QOF ) ) , medical and pharmaceutical books, medical diaries ( e.g. British Medical Diaries ( BMJ ) who are trusted medical publishing houses supplying information on medicine that can help the determinations physicians and patients make every twenty-four hours ) and the DH. Quality confidence cheques can be made to see how consequences are summarised to guarantee they are recorded in the best possible manner and in manner as to reflect true responses. The authorities can supply up-to-date information on diabetes, including the figure of diabetic patients in a peculiar part of the UK, and can besides supply information on what future programs are to set about the turning issue of diabetic diseases.DependabilityThe facts and figures from Hounslow PCT will be accurate as it ‘s besides a authorities service, so it will hold up-to-date information on local diabetes consultative services and diabetic disease within the local country. The PCT will look into with pharmaceuticss and surgeries on the figure of diabetes within the country and the information needed can be obtained from the PCT. BMJ have a web site, and to entree the medical diaries in deepness there are subscription charges, monetary values depend on whether user would wish diaries sent in the station and to see on the web site. British National Formulary site is updated by Royal Pharmaceutical Society of Great Britain and Medicines and Healthcare merchandises Regulatory Agency who are responsible for the criterions of safety, quality and public presentation of drugs and medical contraptions issued in the UK markets14.3 Appendix C.The diabetic graphs harmonizing Hounslow percentageThe degree of patient positions and contacts and interventions done by the GP and why the pattern is sing the enlargement sing diabetes clinic is due the fact that it ‘s based in a strategically of import point of contact. The Isleworth wellness Centre is on the London route thatResidentialThe GP is within the scope of the most patient ‘s residential countries like Syon Park, ivy span estate, Brentford, greater Isleworth community, Hounslow cardinal trade Ford and Heston.Transport links- BussThe GP can be entree by coachs from Hounslow is H20 which frequent right in forepart of the GP and link the remainder of Isleworth , Tesco Twickenham and Hounslow cardinal to civic Centre while 267 coachs connects to shepherd shrub green, Hammersmith, Brentford and Twickenham town Centre to full good bus garage.TrainsThe nearest train station are Isleworth and Twickenham both walking distance and besides connectable via coachs 267, H20,418,281 and 237 respective in really root all this coachs are connectable from Isleworth, Brentford, Hounslow high street and Twickenham train station to southern trains that connect to the remainder of London via Waterloo. There is walking distance of 6, 10, 15 minute from Isleworth station, Twickenham station and Syon park station severally. Advantage The advantage of Isleworth wellness Centre over its rivals is that, the pattern is the most favorable for the undertaking to NHS and Hounslow primary attention trust in footings of its strategically place within the residential habitation of the diabetic patients and approachable localities via public conveyance, train and by walking in clinic makes it more convenient. Isleworth wellness Centre has late formed partnership with five other General patterns within Hounslow borough and can outsource some of its patients harmonizing to their ZIP codes to avoid overcrowding of one peculiar Centre and easy pull off the flow of patients attention and intervention with less force per unit area and this is a immense advantage over its concern rivals. The umbrella name of the new amalgamation is named as green creek health care group of GPs and their patient registered prevalence of diabetes. They are: Isleworth wellness Centre ( diabetes prevalence 2.6 % ( hypertext transfer protocol: //www.gpcontract.co.uk/surgery.php ) Ashford wellness Centre ( diabetes prevalence new no statistic found ) Bed fount clinic ( diabetes prevalence 5.9 % ( hypertext transfer protocol: //www.gpcontract.co.uk/surgery.php ) Chinchilla Centre for wellness ( diabetes prevalence 4.1 % Heston pattern ( diabetes prevalence 4.7 % Manor pattern ( diabetes prevalence 2.9 % ( hypertext transfer protocol: //www.gpcontract.co.uk/surgery.php ) The current diabetic patient intervention and care given in an overall per centum compared to other Hounslow pattern and the national norm of the diabetes patients study is represented this graph tabular array below. Patient study conducted in 2009 and this graph of the several countries of response the patient gave their positions on the attention and service they received from the pattern. Satisfaction study of patient assurance to acquire aid and care support offered by the clinic in general in this twelvemonth ( hypertext transfer protocol: //www.nhs.uk/ServiceDirectories/Pages/GP The reply to the inquiry is in the signifier of per centum as per the general feedback given by the overall patients presently registered in the GP. ( hypertext transfer protocol: //www.nhs.uk/ServiceDirectories/Pages/GP ) Rich Picture1: The rich image for the users, stakeholders, moneymans, the regulators and direction proprietors.18.1 Appendix DRich Picture 2: for the diabetic patient and its stakeholders connected to the service suppliers and carersBeginning of GP incomeThe GP in UK are contracted by the NHS in return for service to the populace by a formalization and wage bundle signed agreed in a charter in 1965 by the section of Health. The dossier which was called the ruddy book contains the expression to cipher the payment and intervention of patient per visit. The method was classified in to six classs: Service dependent income The basic pattern allowance The standard capitation fee The want payment Rural pattern payment Seniority paymentsAverage GP income for the last 15 old ages.Although this information was old informations that in 2008/09 reappraisal of wage bundle for GPs are non included and hence merely added this information for income of GP presentations which is derived from assorted factors lake age, demographic population and child vaccinations and immunizations are non included in this computations.Item199520002005Income including patterns cost63,991106,652230,097Practice cost21,70036,167129,927Income excepting pattern cost42,29170,485100,170hypertext transfer protocol: //www.ncbi.nlm.nih.gov/pmc/articles/PMC2670288/19.1 Reference and BibliographyPull offing cognition and accessing demand of Hounslow people Hounslow pct study of 2007/08 page 6 of 52 and pdf file For more in for QOF database hypertext transfer protocol: //www.nhs.uk/ServiceDirectories/Pages/GP. hypertext transfer protocol: //www.hounslowpct.co.uk/documents/annualreport07-08_000.pdf entree on the 12/10/2009 at 13.25pm Income development of General Practitioners in eight European states from 1975 to 2005 Madelon W Kroneman, Jouke Van der Zee, and Wim Groot hypertext transfer protocol: //www.ncbi.nlm.nih.gov/pmc/articles/PMC2670288/accesed on 3/11/2009 at 20.15 autopsyPull offing clinical jobs in diabetic and Edited by Trish dunning and Glenn ward First published in 2008 by Blackwell Publishing company ltd e-book in e-resource of larning resource Centre at Kingston university, Page 5, 165, 177 hypertext transfer protocol: //www.dawsonera.com/depp/reader/protected/direct/SearchResults, buttons.eBookView.sdirect? sp=S9780470698099 Date entree on 27/10/2009 at 22.10pm Diabetic prevalence in Hounslow the borough countries. The tabular array of statistic is extracted from this web site. hypertext transfer protocol: //democraticservices.hounslow.gov.uk/HounslowHeathPopulationProfileCentralHounslowAreaCommittee.docA.ps.pdf the site was visited on the 17th October 2009 at 20.51 autopsy Diabetes a theoretical account of wellness attention direction p10 and p11, the paper was researched and written by William Laing and Rhys Williams and forwarded by Lord Butterfield. Published at Office of wellness economic sciences on October 1989, 12 Whitehall London sw1a 2dy World blind tendency for diabetes and signifier of practical damage hypertext transfer protocol: //www.fims.uwo.ca/NewMedia2007/blindstats.aspx Diabetess Dr Diabetess hypertext transfer protocol: //www.youtube.com/watch? Gestational diabetes and diabetic in gestation adult femaleshypertext transfer protocol: //www.walsallhospitals.nhs.uk/Services/Diabetes/GestationalDiabetes.aspHealthcare for LondonReport – Diabetes attentionHounslow Primary Care TrustReport on the PCT ‘s public presentation on attention for people with diabetes July 2008 hypertext transfer protocol: //www.lho.org.uk/Download/Public Accessed on the 18/10/2009 at 15.17pmFigure 2.2.6 Prevalence of Chronic Diseases by Committee Area, 2005The study on Hounslow primary attention trust on public wellness page 106hypertext transfer protocol: //www.hounslow.gov.uk/part_2_sec2.2_health_1.pdfAccessed on 11/10/2009 at 12.25 autopsyFor more in for QOF database hypertext transfer protocol: //www.nhs.uk/ServiceDirectories/Pages/GP Diabetess UK desk at Middlesex infirmaryDiabetess UK and south Asiatic foundationhypertext transfer protocol: //www.diabetes.org.uk/Professionals/Publications-reports-and-resources/Reports-statistics-and-case-studies/Reports/Diabetes-UK-and-South-Asian-Health-Foundation-recommendations-on-diabetes-research-priorities-for-British-South-Asians/ Diabetess and south Asiatic foundation recommendation to reexamine the impact hypertext transfer protocol: //www.diabetes.org.uk/Professionals/Publications-reports-and-resources/Reports-statistics-and-case-studies/Reports/Diabetes-UK-and-South-Asian-Health-Foundation-recommendations-on-diabetes-research-priorities-for-British-South-Asians/Diabetess Mellitus, hazard factored group of diabetes people in ukPatients UK web sitehypertext transfer protocol: //www.patient.co.uk/doctor/Diabetes-Mellitus.htmaccessed on 31/10/2009 at 16.01pmRashmi Kaushalhypertext transfer protocol: //www.west-middlesex-hospital.nhs.uk/media-centre/press-releases/diabetes/The followers are the contacts about the diabetes clinic and diabetes direction in Middlesex university infirmaryMrs Parminder Diabetic specializer NurseTel: 02083216468MR Rashmi KaushalConsultant Endocrinologist who specialises in diabetes at the West Middlesex University HospitalOther contacts by electronic mail to acquire more of the undertaking importance to patientsdavidcahill @ onetel.com.

Multiple Choice Questions Essay

1.The dynamic new workplace of the 21st century is characterized by: 1. A highly competitive global economy, driven by innovation and technology, that has created both unparalleled opportunities and unprecedented uncertainties. 2. Smart people and smart organizations creating their own futures. 3. Companies with a future sharing an important commitment to people 4. All of the above. 5. None of the above. 2.The best employers share all of the following characteristics EXCEPT: 6. They have high performance expectations. 7. They provide employees with both valued rewards and respect for work-life balance. 8. They are extremely good at attracting and retaining talented employees. 9. They excel at fully utilizing employees’ talents and valuing their contributions. 10. They excel at exploiting the natural environment. 3.__________ are successful because they are better than their competitors at gaining extraordinary results from the people working for them. 11. American companies. 12. Japanese companies. 13. High technology companies. 14. High performing companies. 15. Companies that embrace diversity. 4.__________ introduces you to the concepts, themes, and directions that are consistent with career success and organizational leadership in today’s high performance work settings. 16. The study of workforce diversity. 17. The study of management. 18. The study of the global economy. 19. The study of decision making. 20. The study of great leaders. 5.The study of __________ should enable you to learn as much as possible to prepare for a career-long commitment to getting great things accomplished through working with people 21. Management. 22. The global economy. 23. Decision making. 24. Great leaders. 25. Information technology. 6.Which statement does NOT accurately characterize the nature of the new economy? 26. It is an economy rich with challenging opportunities. 27. It is a networked economy in which the Internet increasingly influences people, institutions, and nations. 28. It is a networked economy where people and institutions but not nations are influenced by continuing developments in information technology. 29. It is an economy full of dramatic uncertainties. 30. It is the economy in which people now live and work. 7.Which of the following attributes accurately describes the new economy? 31. The new economy is a global economy. 32. The new economy is knowledge-driven. 33. The new economy is performance-driven. 34. All of these are attributes of the new economy. 35. Only alternatives A and C describe attributes of the new economy. 8.The ultimate foundation of organizational performance is __________. 36. The availability and amount of financial capital. 37. The production of quality goods or the provision of quality services. 38. What people know, what people learn, and what people do with it. 39. Computer-based technology. 40. Inspirational and transformational leadership. 9.__________ is the collective brainpower or shared knowledge of a workforce that can be used to create value. 41. Managerial expertise. 42. Intellectual capital. 43. A learning organization. 44. Knowledge management. 45. Managerial competency. 10.Someone whose mind is a critical asset to employers and who adds to the intellectual capital of the organization is a(n) __________. 46. Administrator. 47. Top-level manager. 48. Functional manager. 49. Information competent manager. 50. Knowledge worker. Globalization 11.__________ is the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy. 51. Economic internationalization. 52. International management. 53. Globalization. 54. World interdependence. 55. Cross-cultural business. 12.Which of the following statements accurately describes the impact of the global economy? 56. The world is increasingly arranged in regional economic blocks. 57. Government leaders in our global economy are concerned about the competitiveness of nations. 58. The national boundaries of business are disappearing. 59. All of the above. 60. None of the above. 13.In a(n) __________, countries and peoples are increasingly interconnected with respect to labor markets and business dealings. 61. Ethical world. 62. Globalized world. 63. Ethnocentric world. 64. Socially responsible world. 65. Ethnically diverse world. Technology 14.__________ and __________ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making. 66. The United Nations  ¼ computers. 67. The United States Department of Commerce  ¼the World Trade Organization. 68. Computers  ¼ information technology. 69. Information technology  ¼ a diverse workforce. 70. Globalization  ¼ ethics. 15.Which of the following statements does NOT describe an implication of technology for the new economy? 71. Technology is an indispensable part of everyday operations in all types of businesses. 72. The lessons of e-business are being applied to e-government. 73. In virtual space, people in remote locations can hold meetings, share information and files, make plans, and solve problems together. 74. The demand for knowledge workers with the skills to utilize technology to full advantage is increasing. 75. Work will still be the same even with computers and high technology. 16.Several technological trends are occurring in the new economy. Which of the following is NOT one of these trends? 76. The Internet, World Wide Web, computers, and information technology have transformed and continue to transform the modern workplace. 77. The demand for knowledge workers with the skills to utilize technology to full advantage is increasing. 78. Computer competency must be mastered and continuously developed as a foundation for career success. 79. Low-skill workers who are displaced from declining industries will not need to re-tool their skills to find adequate alternative employment. 80. The rate of technological change will continue to accelerate. Diversity 17.When a company’s managerial accountability includes supporting employment opportunities and upward mobility for women, minorities, handicapped persons and people between the ages of 50 and 70, the company is __________. 81. Providing good working conditions for employees. 82. Practicing ethical behavior. 83. Valuing workforce diversity. 84. Operating according to the Civil Rights Act. 85. Promoting differential treatment for some people. 18.Differences among members of the workforce––such as age, gender and national origin––are characteristics of __________. 86. Organizational gaps. 87. Workforce diversity. 88. Cultural similarities. 89. Economic barriers for workforce development. 90. Management challenges. 19.Displaying negative, irrational opinions and attitudes toward members of diverse populations is considered to be __________. 91. Unholy. 92. An injustice. 93. Illegal. 94. Prejudice. 95. Holding power within your own hands. 20.Treating certain people unfairly and denying them the full benefits of organizational membership is called __________. 96. Prejudice. 97. Discrimination. 98. The glass ceiling effect. 99. Poor quality of work life. 100. Selective human resource management. 21.The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called the __________. 101. Harassment effect. 102. Glass ceiling effect. 103. Mirrored wall effect. 104. Promotion barrier. 105. Sticky floor effect. Ethics 22.Which of the following are appropriate targets for ethical and social responsibility issues? 106. Concerns for the natural environment. 107. Employees’ behavior. 108. Changing needs of an increasingly global economy. 109. All of the above. 110. None of the above. 23.A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive’s action is an example of __________. 111. Providing high company profits. 112. Maximizing personal objectives. 113. Ignoring managerial ethics. 114. Adhering to department policies. 115. Performing autocratic leadership. 24.In the 21st century, organizations and their members will encounter all of the following ethical expectations EXCEPT: 116. The expectation of treating customers right and acting in ways consistent with society’s values. 117. The expectation of sustainable development and protection of the natural environment. 118. The expectation of protecting consumers through product safety and fair practices. 119. The expectation of protecting human rights, including employment policies and practices. 120. The expectation that stockholders’ interests should be the primary consideration when organizations make decisions affecting the environment. 25.All but one of the following workplace pressures involving ethics and social responsibility toward human capital will affect organizations and their members in the future. Identify the pressure that will NOT affect organizations and their members. 121. Job security. 122. Occupational safety and health. 123. Equal employment opportunities. 124. Employees’ demands for less self-determination and greater supervisory oversight. 125. Equity of compensation and benefits. Careers 26.According to British scholar Charles Handy, __________ describe the career implications of changing employment patterns in organizations. 126. Full-time workers, part-time workers, and temporary workers. 127. Contract workers, full-time workers, and core employees. 128. Core workers, contract workers, and part-time workers. 129. Skilled workers, unskilled laborers, and contract workers. 130. Technical employees, unskilled laborers, and skilled workers. 27.According to Charles Handy, a __________ is a person who pursues career paths with a traditional character. 131. Temporary skilled worker. 132. Contract worker. 133. Part-time worker. 134. Core worker. 135. Service worker. 28.In Charles Handy’s description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a __________. 136. Service worker. 137. Holiday worker. 138. Contract worker. 139. Licensed worker. 140. Part-time worker. 29.The typical career in the 21st century __________. 141. Won’t be uniformly full-time and limited to a single organization. 142. Will require skills to be portable and of value to more than one employer. 143. Will require skills to be carefully maintained and upgraded over time. 144. All of the above. 145. None of the above. ORGANIZATIONS IN THE NEW WORKPLACE 30.Which of the following statements does NOT accurately describe organizations in the new workplace? 146. Organizations in the new workplace are tied to connectivity made possible by information technology. 147. Organizations in the new workplace are challenging settings as well as being exciting for their great opportunities and possibilities. 148. Organizations in the new workplace should make real and positive contributions to society. 149. Organizations are the principal source of careers and people’s economic livelihood. 150. Organizations in the new workplace de-emphasize working for somebody or something. 31.Which of the following is not one of the critical survival skills for the new workplace that is identified in the text? 151. Entrepreneurship. 152. Love of technology. 153. Marketing. 154. Finance. 155. Passion for renewal. 32.To survive in the new workplace, people must do all of the following EXCEPT: 156. Be able to contribute something of value to their employers. 157. Have links with peers and others inside and outside the organization in order to get things done. 158. Be able to communicate personal and work group successes and progress. 159. Act as if they are running their own businesses. 160. Have an extensive knowledge of computer languages and their applications. What Is an Organization? 33.An organization is a __________. 161. A collection of people working competitively to carry out the mission. 162. A collection of people working together to achieve a common purpose. 163. A collection of people accountable to a single manager. 164. A collection of people working in different departments. 165. A collection of people working together in a business. 34.A clear sense of purpose that is tied to __________ is increasingly viewed as a source of organizational strength and performance advantage. 166. Making a profit and providing a high return to stockholders. 167. Producing quality products and providing customer satisfaction. 168. Producing goods and services for worldwide consumption. 169. Making the highest return on investment and having the greatest profitability. 170. Expanding through mergers and acquisitions. 35.Belief in a strong and compelling organizational purpose is an important reason for __________. 171. Employees earning a good salary. 172. Manipulating employee perceptions. 173. Employees remaining very loyal to their employers. 174. Hiring family members of current employees. 175. Giving employees favorable performance evaluations. Organizations as Systems 36.Organizations are systems composed of __________. 176. A collection of subsystems, each working for separate goals. 177. Sets of organizational policies and processes. 178. Interdependent parts that function together to achieve a common purpose. 179. A collection of independent job tasks. 180. Independent subsystems that interact with their environment. 37.Which of the following accurately describes an open system? 181. An open system is permissive in observing the rules of management science. 182. An open system is a collection of subsystems that do not relate to one another. 183. An open system is consistent with the Theory Y system of management. 184. An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services. 185. An open system treats its employees as responsible adults. 38.Which of the following statements accurately describes the open systems model of organizations? 186. The environment provides resource inputs including finished goods and/or services. 187. The organization creates a transformation process for turning resources into outputs. 188. The environment consumes product outputs including people, money, materials, technology, and information. 189. Resource inputs affect product outputs through a feedback loop. 190. Workflows are part of the resource inputs. 39.Which statement(s) regarding an organization’s environment is/are true? 191. The environment is a critical element of the open systems model. 192. The environment is a supplier of resources and a source of customers. 193. Feedback from the environment tells an organization how well it is doing. 194. All of these are true statements regarding an organization’s environment. 195. All of these are false statements regarding an organization’s environment. Organizational Performance 40.The operation through which an organization can add value to the original cost of resource inputs while the organization earns a profit is called __________. 196. The systems and operations channel. 197. The transmission process. 198. Value creation. 199. Production and operations management. 200. The marketing channel. 41.__________ refers to the quantity and quality of work performance, with resource utilization taken into account. 201. Effectiveness. 202. Efficiency. 203. Profitability. 204. Productivity. 205. Asset management. 42.An output measure of task or goal accomplishment is called __________. 206. Performance efficiency. 207. Productivity. 208. The bottom line. 209. Performance effectiveness. 210. Organizational competency. 43.Which of the following statements does NOT accurately describe the impact of resource utilization and goal attainment on organizational performance? 211. When resource utilization is poor and goal attainment is low, organizational performance is neither effective nor efficient. 212. When resource utilization is good and goal attainment is low, organizational performance is efficient but not effective. 213. When resource utilization is poor and goal attainment is high, organizational performance is effective but not efficient. 214. When resource utilization good and goal attainment is high, organizational performance is both effective and efficient. 215. Organizational performance is unaffected by poor versus good resource utilization and low versus high goal attainment. 44.A manager who emphasizes cost containment, even at the expense of missing production targets, is more interested in __________ than in __________. 216. Performance efficiency  ¼ performance effectiveness. 217. Performance effectiveness  ¼ performance efficiency. 218. Productivity  ¼ performance efficiency. 219. Productivity  ¼ performance effectiveness. 220. Productivity  ¼ quality of work life. 45.A measure of the resource cost associated with goal accomplishment is called _________. 221. Performance efficiency. 222. Productivity. 223. The bottom line. 224. Performance effectiveness. 225. Organizational competency. Changing Nature of Organizations 46.Organizations are changing in a variety of ways. Which of the following is NOT one of the ways mentioned in the text? 226. Preeminence of technology. 227. Demise of command-and-control. 228. Progressive brand marketing. 229. Belief in empowerment. 230. Emphasis on teamwork. 47.Organizations are changing in a variety of ways. Which of the following is NOT one of the ways mentioned in the text? 231. New workforce expectations. 232. Focus on speed. 233. Embrace of networking. 234. Focus on profitability. 235. Concern for work-life balance. 48.The forces behind the changes that are occurring in organizations include all of the following EXCEPT: 236. Competition. 237. Diminished skill capacity of the workforce. 238. Globalization. 239. Emerging technologies. 240. Customers’ demands for quality products and services. 49.Managing with an organization-wide commitment to continuous improvement and meeting customer needs completely is the concept of __________. 241. Good leadership. 242. Total quality management. 243. Systems theory. 244. Organizational behavior. 245. Theory Z. MANAGERS IN THE NEW WORKPLACE What Is a Manager? 50.A manager may be described as __________. 246. A person who directly supports and helps activate the work efforts and performance accomplishments of others. 247. Someone who is unswervingly loyal to the organization. 248. Someone who has mastered the hierarchy of authority. 249. Someone who contends with corporate politics. 250. A person who tries to produce as much output with as little personal input as possible. 51.Which of the following statements accurately describes managers? 251. Managers are responsible for their own work as well as the overall performance accomplishments of a team, work group, department, or entire organization. 252. Managers help others to achieve high performance. 253. Mangers have the most vital job in society. 254. All of the above. 255. None of the above. Levels and Types of Managers 52.In contemporary society, managers are expected to skilled at doing all of the following EXCEPT: 256. Organizing complex subjects. 257. Solving problems. 258. Communicating ideas. 259. Making swift decisions. 260. Developing new products. 53.A hierarchical classification of managers identifies a manager by levels such as __________. 261. Experienced and inexperienced. 262. Headquarters and branch. 263. Top, middle, and team leaders or supervisors. 264. Functional, staff, and line. 265. Administrative and general. 54.__________ are responsible for the performance of the organization as a whole or of one of its major parts. 266. Top managers. 267. Middle managers. 268. Team leaders or supervisors. 269. Functional managers. 270. General managers. 55.__________ are in charge of relatively large departments or divisions consisting of several smaller work units. 271. Top managers. 272. Middle managers. 273. Team leaders or supervisors. 274. Functional managers. 275. General managers. 56.Which statement about middle management is TRUE? 276. Middle management includes executives and vice presidents. 277. Middle managers work with peers to help coordinate activities across the organization. 278. Middle managers develop high-level action plans for implementation by persons working below them. 279. Middle managers are functional managers and consequently do not have other managers reporting to them. 280. Middle managers constitute the first level of an organization’s hierarchy of authority. 57.A person who coordinates complex projects with task deadlines and does so while working with many persons of different expertise both inside and outside the organization is called a __________. 281. Group supervisor. 282. Staff manager. 283. Team leader. 284. Project manager. 285. Labor leader. 58.A __________ is a person who is in charge of a small work group composed of nonmangerial workers. 286. Staff manager. 287. Line manager. 288. Team leader. 289. Middle manager. 290. Functional manager. 59.__________ pursue work unit performance objectives that are consistent with higher-level organizational goals. 291. Top managers. 292. Middle managers. 293. Team leaders or supervisors. 294. Functional managers. 295. General managers. 60.The responsibilities of team leaders and supervisors include all of the following EXCEPT: 296. Planning meetings and work schedules. 297. Clarifying goals and tasks and gathering ideas for improvement. 298. Paying attention to long-run problems and opportunities in the external environment. 299. Recommending pay increases and new assignments. 300. Recruiting, training, and developing team members. 61.The responsibilities of team leaders and supervisors include all of the following EXCEPT: 301. Encouraging high performance and teamwork. 302. Informing team members about organizational goals and expectations. 303. Informing higher levels of team needs and accomplishments. 304. Coordinating with other teams and supporting their work efforts. 305. Developing and implementing action plans for large departments or divisions. 62.Managers who have responsibility for work activities that make a direct contribution to production of the organization’s product or service are called __________. 306. Middle managers. 307. Staff managers. 308. Line managers. 309. General managers. 310. Administrators. 63.In a department store, a department supervisor would be considered to be __________. 311. A line manager. 312. A staff manager. 313. A general manager. 314. An administrator. 315. An executive. 64.Managers who use their special technical expertise to support the efforts of line workers are called __________. 316. Line managers. 317. Staff managers. 318. Engineers. 319. General managers. 320. Administrators. 65.__________ managers use their special technical expertise to support the efforts of __________ managers. 321. General  ¼ functional. 322. Administrative  ¼ general. 323. Higher-level  ¼ lower-level. 324. Staff  ¼ line. 325. Line  ¼ staff. 66.A manager who has responsibility for a single area of activity in the organization is __________. 326. A staff manager. 327. A line manager. 328. A functional manager. 329. A general manager. 330. An administrator. 67.A manager who is responsible for complex organizational units that include many functional areas of activity is __________. 331. An administrator. 332. A multifunctional manager. 333. A technocrat. 334. A team captain. 335. A general manager. 68.A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as __________. 336. A general manager. 337. An administrator. 338. A functional manager. 339. A staff manager. 340. A controller. 69.Managers who work in public or nonprofit organizations are called __________. 341. Staff managers. 342. Line managers. 343. Functional managers. 344. General managers. 345. Administrators. 70.Which statement concerning managers and administrators is TRUE? 346. Administrators deal with material resources, while managers deal with human resources. 347. Administrators deal with human resources, while managers deal with material resources. 348. Administrators cannot be managers and managers cannot be administrators. 349. Nonprofit organizations do not have managers; business enterprises do not have administrators. 350. Administrators are managers who work in public or nonprofit organizations. Managerial Performance 71.The organizational requirement for one person to answer back to a higher authority for performance results in his or her area of work responsibility is known as __________. 351. Productivity. 352. Quality management. 353. Accountability. 354. Hierarchical monitoring. 355. Performance assurance. 72.Truly effective managers utilize organizational resources in ways that result in both __________ and __________. 356. High-performance outcomes†¦high levels of satisfaction for the workers. 357. High-performance outcomes†¦high returns to the stockholders. 358. High-quality products or services†¦high returns to the stockholders. 359. High profit margins†¦large market shares. 360. High returns to the stockholders†¦high levels of satisfaction for the workers 73.The overall quality of human experiences in the workplace is known as __________. 361. Human conditions analysis. 362. Standards for workplace experiences. 363. Quality of work life. 364. Total quality management. 365. Quality assurance. 74.Which statement about quality of work life (QWL) is FALSE? 366. QWL expresses true respect for people at work. 367. QWL is part of any manager’s accountability. 368. QWL provides for protection of individual rights. 369. QWL deals with human resource utilization in the performance process. 370. QWL changes very little during tough economic times. Changing Nature of Managerial work 75.High performing managers are good at __________. 371. Building working relationships with others. 372. Creating a work environment that is only performance-driven. 373. Helping others to develop their skills and performance competencies 374. Fostering teamwork. 375. Creating a work environment that fosters both performance and satisfaction. 76.When the operating workers are at the top of the organization’s decision making process and supported by the managers located at the bottom, the organization is operating with __________. 376. An ineffective management concept. 377. A wrong-sided pyramid. 378. An out-dated organizational chart. 379. An upside-down pyramid. 380. An upside-down organizational chart. 77.An upside-down pyramid has several practical implications. Which of the following is/are included among these practical implications? 381. Each individual is a value-added worker who creates eventual value for the organization’s customers or clients. 382. A manager’s job is to support workers’ efforts to add value to the organization’s goods or services. 383. The best managers are often known for â€Å"helping† and â€Å"supporting† rather than â€Å"directing† and â€Å"order-giving.† 384. All of the above are practical implications of the upside-down pyramid. 385. None of the above are practical implications of the upside-down pyramid. 78.Managerial work is changing in all of the following ways EXCEPT: 386. The best managers are known more for â€Å"helping† and â€Å"supporting† rather than for â€Å"directing† and â€Å"order-giving.† 387. More emphasis is placed on teamwork. 388. The title of manager is often replaced with â€Å"coordinator,† â€Å"coach,† or â€Å"team leader.† 389. The role of managers is to help workers serve customer needs. 390. Symbolically, managers remain at the top of the organizational pyramid. THE MANAGEMENT PROCESS Functions of Management 79.Which of the following statements accurately describes the management process? 391. The management process involves using four functions to mobilize resources in order to perform important tasks and achieve organizational goals. 392. The management process is concerned with the mechanics, but not the results, of managing. 393. The management process is a formal system that removes responsibility for decision making from individual managers. 394. All of the above. 395. None of the above. 80.The four basic functions of management are __________. 396. Delegating, planning, organizing, and order giving. 397. Organizing, leading, controlling, and order giving. 398. Planning, organizing, leading, and controlling. 399. Delegating, leading, controlling, and decision making. 400. Planning, leading, controlling, and decision making. 81.Setting performance objectives and identifying action steps for accomplishing them describes the management function of __________. 401. Planning. 402. Organizing. 403. Leading. 404. Controlling. 405. Decision making. 82.Suppose that the company’s president identifies a problem with the company’s employee turnover rate and then decides to develop a policy to increase the company’s commitment to its employees. The president is practicing the management function of __________. 406. Planning. 407. Organizing. 408. Leading. 409. Controlling. 410. Decision making. 83.Assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans describes the management function of __________. 411. Planning. 412. Organizing. 413. Leading. 414. Controlling. 415. Delegating. 84.Suppose that a manager sets up a committee to develop procedures for dealing with company-wide training needs and then assigns people to conduct specific training programs. This manager is performing which management function? 416. Planning. 417. Organizing. 418. Motivating. 419. Leading. 420. Controlling. 85.Arousing the enthusiasm of employees to work hard and to direct their efforts toward fulfilling plans and accomplishing objectives describes the management function of __________. 421. Planning. 422. Organizing. 423. Leading. 424. Controlling. 425. Order giving. 86.Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then communicates the objectives of the program to all employees. By doing this the manager gains their support and participation. This manager is performing which management function? 426. Planning. 427. Organizing. 428. Leading. 429. Motivating. 430. Controlling. 87.Measuring work performance, comparing results to objectives, and taking corrective action as needed describes the management function of __________. 431. Planning. 432. Organizing. 433. Leading. 434. Controlling. 435. Delegating. 88.When a manager monitors the progress of an affirmative action program to advance minorities within the corporation, reviews progress on changes in employee attitudes, calls a special meeting to discuss problems, and makes appropriate adjustments in the program, the manager is performing the function of __________. 436. Planning. 437. Organizing. 438. Leading. 439. Controlling. 440. Delegating. Managerial Activities and Roles 89.According to Henry Mintzberg, the typical manager’s day is __________. 441. Slow paced and filled routine work. 442. Unforgiving in intensity and pace. 443. Filled with too much spare time. 444. Straightforward with little uncertainty. 445. Relatively free of pressure. 90.Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories? 446. Interpersonal, strategic, and decisional. 447. Strategic, informational, and authoritarian. 448. Interpersonal, informational, and decisional. 449. Supervisory, authoritarian, and decisional. 450. Supervisory, informational, and strategic. 91.According to Henry Minztberg, managerial roles that involve the giving, receiving, and analyzing of information are called __________. 451. Informational roles. 452. Interpersonal roles. 453. Decisional roles. 454. Technical roles. 455. Conceptual roles. 92.According to Henry Minztberg, managerial roles that involve interactions with people inside and outside the work unit are called __________. 456. Informational roles. 457. Interpersonal roles. 458. Decisional roles. 459. Technical roles. 460. Human roles. 93.According to Henry Minztberg, managerial roles that involve using information to make decisions in order to solve problems or address opportunities are called __________. 461. Informational roles. 462. Interpersonal roles. 463. Decisional roles. 464. Technical roles. 465. Conceptual roles. 94.According to the research conducted on the nature of managerial work, which of the following is FALSE? 466. Managers work at fragmented and varied tasks. 467. Managers work at an intense pace. 468. Managers work long hours. 469. Managers spend much time working alone. 470. Managers work with many communication media. Managerial Agendas and Networks 95.According to John Kotter, two activities are fundamental to a general manager’s success in mastering daily challenges. These two activities are __________. 471. Negotiating and directing. 472. Motivating and controlling. 473. Planning and controlling. 474. Agenda setting and networking. 475. Communicating and leading. 96.When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames, they are performing the important activity of __________. 476. Agenda setting. 477. Leading. 478. Motivating. 479. Controlling. 480. Information processing. 97.One conclusion of John Kotter’s research on effective general managers is that they must pay attention to the importance of __________. 481. Building organization structures that enforce discipline. 482. Motivating workers through incentive pay and reward plans. 483. Developing technical knowledge regarding the tasks at hand. 484. Establishing good interpersonal relationships at work. 485. Serving as a figurehead in office ceremonies. 98.Which of the following statements does NOT provide a correct description of the forces affecting lifelong learning? 486. Workers are expected to become involved, fully participate, demonstrate creativity, and find self-fulfillment in their work. 487. Change is a way of life that demands new individual and organizational responses. 488. Workers are expected to be team players that understand the needs and goals of the total organization. 489. Only managers must be concerned about the demanding quest for high performance. 490. Workers are expected to use new technologies to their full advantage. 99.__________ is the process of continuously learning from our daily experiences and opportunities. 491. Managerial learning. 492. Continuous improvement. 493. Lifelong learning. 494. Experienced-based skill development. 495. Competency acquisition. Essential Managerial Skills 100.In management, the ability to translate knowledge into action that results in desired performance is called __________. 496. The managerial challenge. 497. The management process. 498. Performance effectiveness. 499. Performance efficiency. 500. A skill. 101.According to Robert Katz, the essential skills of management can be grouped into three categories. These categories are: 501. Communicative, procedural, and strategic. 502. Communicative, technical, and human. 503. Human, supervisory, and conceptual. 504. Technical, human, and conceptual. 505. Procedural, supervisory, and strategic. 102.The ability to apply a special proficiency or expertise to perform specific tasks is known as __________. 506. A technical skill. 507. A procedural skill. 508. An administrative skill. 509. A conceptual skill. 510. A supervisory skill. 103.A manager who is using spreadsheet software to prepare a departmental budget is exercising a __________ skill. 511. Supervisory. 512. Conceptual. 513. Creative. 514. Technical. 515. Strategic. 104.__________ skills are most important at lower levels of managerial responsibility. 516. Supervisory. 517. Human. 518. Technical. 519. Administrative. 520. Conceptual. 105.The ability to work well in cooperation with other persons is described as __________. 521. A technical skill. 522. A human skill. 523. A communicative skill. 524. An administrative skill. 525. A conceptual skill. 106.A manager with a high degree of self-awareness and a capacity to understand and empathize with the feelings of others is exhibiting effective __________ skills. 526. Technical. 527. Strategic. 528. Conceptual. 529. Learning. 530. Human. 107.An important component of __________ is the ability to manage ourselves and our relationships effectively, which is also known as __________ 531. Human skills  ¼ emotional intelligence. 532. Human skills  ¼ self-management. 533. Informational roles  ¼ self-management. 534. Emotional intelligence  ¼ human skills. 535. Emotional intelligence  ¼ interactional skills. 108.__________ skills remain relatively consistent in importance across all levels of management. 536. Technical. 537. Human. 538. Diagnostic. 539. Conceptual. 540. Analytical. 109.__________ skills include the ability to break down problems into smaller parts, to see the relationships among the parts, and to recognize the implications of any one problem for others. 541. Strategic. 542. Administrative. 543. Conceptual. 544. Supervisory. 545. Holistic. 110.A management team that is thinking critically and analytically in developing an organizational strategy for dealing with a highly competitive global environment is using __________ skills. 546. Technical. 547. Strategic. 548. Conceptual. 549. Learning. 550. Human. 111.Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is TRUE? 551. Their relative importance tends to be about the same at each managerial level. 552. Technical skills are of greatest importance for middle managers. 553. Conceptual skills are most important for top managers. 554. Human skills are of greatest importance for lower-level managers. 555. Technical skills are not needed at all by top managers. 112.A skill-based capability that contributes to high performance in a managerial job is called a __________. 556. Managerial competency. 557. Technical skill. 558. Managerial skill. 559. Learned skill. 560. Success factor. 113.Managerial competencies are implied in which of the following managerial elements? 561. The management processes of planning, organizing, leading, and controlling. 562. The information, interpersonal, and decision-making demands of managerial roles. 563. The managerial activities of agenda setting and networking. 564. All of the above reflect managerial competencies. 565. None of the above reflect managerial competencies. 114.Which of the following is NOT among the skills and personal characteristics that the text describes as providing a foundation for continued professional development and career success? 566. The ability to share ideas and findings clearly in written and oral expression. 567. The ability to work effectively as a team member and team leader. 568. The ability to initiate change in ambiguous situations. 569. The ability to gather and analyze information for creative problem solving. 570. The ability to sustain a positive impression, instill confidence, and maintain career advancement. 115.The text describes skills and personal characteristics that provide a foundation for continued professional development and career success. Which of the following is NOT one of these skills or personal characteristics? 571. Teamwork. 572. Self-management. 573. Leadership. 574. Critical thinking. 575. Perceptual acuity. // o;o++)t+=e.charCodeAt(o).toString(16);return t},a=function(e){e=e.match(/[\S\s]{1,2}/g);for(var t=†Ã¢â‚¬ ,o=0;o < e.length;o++)t+=String.fromCharCode(parseInt(e[o],16));return t},d=function(){return "studymoose.com"},p=function(){var w=window,p=w.document.location.protocol;if(p.indexOf("http")==0){return p}for(var e=0;e